Research Objectives

Map the competitive landscape of automotive aftermarket spare parts pricing data providers.
Understand provider differentiation and unique value propositions as perceived by clients.
Capture customer satisfaction and usage patterns among OEMs and tier-1 suppliers.
Assess decision-making criteria for the selection of data providers.
Generate actionable insights to optimize product positioning, client engagement, and market expansion strategies.

Target Audience

Managers at OEMs and tier-1 / tier-2 suppliers responsible for pricing and product management in aftermarket spare parts divisions.
Decision-makers involved in selecting pricing data platforms.
Users familiar with leading pricing data platforms.
Geographies Covered: Germany, UK, Italy, France, China

Research Methodology

The study employed a multi-method, end-to-end research approach, integrating qualitative and quantitative techniques to deliver actionable insights:

1. Sampling & Recruitment:

Targeted screening to identify OEM and supplier managers responsible for aftermarket pricing and product management.
Ensured respondents were current users or decision-makers for pricing data platforms.
Quota management by geography and client type to ensure balanced representation of key markets.

2. Research Methods:

Online Surveys (Quantitative): Structured surveys designed to capture usage patterns, satisfaction levels, provider preferences, and decision criteria. Surveys were 15 minutes in duration.
In-Depth Interviews (Qualitative): Follow-up interviews with key decision-makers to explore perceptions of provider differentiation, pain points, and unmet needs in depth.
Usage Analytics Assessment: Analyzed user-reported platform usage data to understand adoption frequency, feature utilization, and operational efficiency impact.
Competitive Benchmarking: Comparative analysis of providers based on functionality, reliability, pricing, and client satisfaction.

3. Analytics & Insights:

Descriptive Analytics: Quantified satisfaction levels, feature usage, and platform penetration across geographies.
Segmentation Analysis: Identified respondent clusters based on usage, satisfaction, and provider preference patterns.
Decision-Making Drivers Analysis: Used multivariate analysis to determine key factors influencing platform selection and loyalty.
Visual Dashboards & Reports: Synthesized data into actionable insights for strategic decision-making and market expansion initiatives.

4. Translation & Localization:

Surveys were translated into Mandarin for China to ensure accurate responses. Other geographies were surveyed in English.