Retail & CPG

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Friction-Free Retail is not Frictionless After All
Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs. But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns.
Jan 19, 2024

Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs.

But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns.

Let's peel back the layers and see why.

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