19 Jan 2024 | Retail & CPG | infographics

Friction-Free Retail is not Frictionless After All

Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs.

But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns.

Let's peel back the layers and see why.

Dive into the insights.