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AN ISO 20252 CERTIFIED COMPANY

Client Relations Associate | USA


Function:

Client Relations

Location:

Remote, USA

Reporting to:

Head of Client Relations

Employment type:

Full-Time

We are seeking a dedicated Client Services Associate to handle daily project communications and act as a bridge between the client and the operations team.

 

In this role you will be responsible for the following:

  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions resulting in customer satisfaction, retention, and growth
  • Coordinating with internal teams regarding on-going projects so as to determine best utilization of resources to increase client satisfaction.
  • Prepares solution and accompanying collateral as JCR’s response to all RFQs pertaining to research and pre-sales role and supports bids by sharing the right pitch material before client meetings
  • Providing clients with regular update on the progress of the project
  • Facilitate client calls and engagements in order to surface client priorities and recommend a program of action that drives high value and return of investment.
  • Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients
  • Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
  • Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
  • Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Skills & Qualifications:

  • Bachelor’s and/or Master’s degree
  • 1+ years prior experience in MR or Consulting industry
  • Proficiency in CRM
  • Proven track record of success fueled by a passion for delivering value to clients
  • Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skill
  • Outstanding work ethic and attention to detail
  • Willingness to roll up your sleeves and multitask
  • Excellent communication and sales skills
  • Strong critical thinking ability
  • Makes sound and timely decisions under pressure
  • Learns quickly and independently; seeks opportunities to extend and deepen learning 
  • Team oriented: proactively works to assist others in achieving objectives and is a driver for continuous improvement by sharing ideas, knowledge and talents
  • Participates in the promotion of a positive and motivating team

What do we offer to the ideal candidate?

  • A chance to join a high-growth company at an early stage
  • Exposure to multiple teams and interaction across departments
  • Competitive pay, employer-paid healthcare and flexible environment
  • An opportunity to create impact from your tasks and define what success looks like for the team 
  • The ability to impact the growth of our company; we value all comments and suggestions

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