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AN ISO 20252 CERTIFIED COMPANY

Engagement Lead | UK


Function:

Client Relations

Location:

Remote, United Kingdom

Reporting to:

CEO

Employment type:

Full-Time

We are seeking a dedicated Engagement Lead to manage relations with corporate accounts- mid size firms and enterprises and ensure client satisfaction, retention, and growth. 

In this role you will be responsible for the following: 

  • Leading and growing team of Client Services Associates across various and ensuring the team consistent delivers high level of support to stakeholders  
  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions resulting in customer satisfaction, retention, and growth  
  • Introduce JCR services and capabilities to new clients and communicate value to decision makers.  
  • Assisting in resolving client’s issues and proffering solutions effective for satisfactory resolution. 
  • Facilitate client calls and engagements in order to surface client priorities and recommend a program of action that drives high value and return of investment.  
  • Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients  
  • Market and supplier risk analysis; Market intelligence and strategy formulation.  
  • Perform highly technical research and analytical functions. 
  • Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention  
  • Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics  
  • Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs  

Skills & Qualifications:  

  • 3+ years prior experience in MR or Consulting industry.  
  • 2+ year of experience in a client facing role.  
  • A master's degree is a plus.  
  • Excellent communication skills and the ability to anticipate the needs of clients.  
  • Must demonstrate strong analytical thinking skills.  
  • Should possess strong problem-solving skills and the ability to make sound judgement calls. 
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.  
  • Ability to speak a second language is an asset. 
  • Able to handle difficult and confidential situations with poise, understanding and tact 
  • Proven track record of success fueled by a passion for delivering value to clients  
  • Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skill 
  • Working with clear systems and composure to ensure everything gets done in a timely manner 
  • Willingness to roll up your sleeves and multitask  
  • Makes sound and timely decisions under pressure   
  • Team oriented: proactively works to assist others in achieving objectives and is a driver for continuous improvement by sharing ideas, knowledge and talents  
  • Participates in the promotion of a positive and motivating team 
  • Expert level proficiency in Microsoft Office (MS PowerPoint, Word & Excel) 
  • Flexibility with respect to work timings to align with work hours of global stakeholders will be required 

What do we offer to the ideal candidate? 

  • A chance to join a high-growth company at an early stage 
  • Exposure to multiple teams and interaction across departments 
  • Competitive pay, employer-paid healthcare and flexible environment  
  • An opportunity to create impact from your tasks and define what success looks like for the team 
  • The ability to impact the growth of our company; we value all comments and suggestions! 

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